FAQ

Frequently Asked Questions

What customization services do you offer?

We offer four services: embroidery, DTG (direct-to-garment) printing, sublimation, and tie dye — available for both kids and adults.

How do I submit my design or artwork?

You can include your design details, files, or instructions in the order notes at checkout. For complex projects, contact us before ordering and we'll walk you through the process.

What file formats do you accept for artwork?

We recommend high-resolution (300 DPI) PNG or PDF files for the best results. If you're unsure, reach out and we'll help you get it right.

How long does production take?

Turnaround times vary by service and order size. We'll provide an estimated timeline when your order is confirmed and keep you updated throughout.

Do you offer bulk or group orders?

Yes! Contact us for pricing and details on larger orders for teams, events, schools, or organizations.

Can I order for both kids and adults in the same order?

Absolutely — we offer the same services for littles and adults, and you're welcome to mix and match in a single order.

What is your return policy?

Because our items are custom-made, we generally do not accept returns unless there is a defect or error on our part. Please review your order details carefully before submitting. Questions? Contact us.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also log into your account to view order status.